Shipping & Delivery Policy

1. Processing time

Orders are processed within 1–3 business days. You will receive an email confirmation when your order is placed and another when it ships.

2. Delivery estimates

• United Kingdom: 2–5 business days after dispatch.
• Europe & North America: 5–10 business days after dispatch.
• Rest of world: 8–16 business days after dispatch.

Estimates are guidelines and may vary with carrier and customs handling.

3. Shipping cost

A flat $6 shipping fee applies to orders under $55. Orders of $55 or more (in USD) ship free worldwide. Any applicable cost is shown before payment.

4. Tracking

Where a tracked service is used, we email a tracking number once your parcel ships. Please allow 24–48 hours for tracking to update.

5. Customs, duties and taxes

International orders may be subject to import duties or taxes set by your country. These are the responsibility of the recipient and are not included in our prices or shipping fee.

6. Damaged or lost parcels

If your parcel arrives damaged, email support@plumbworx.shop within 48 hours with photos and we will arrange a replacement or refund. If tracking shows no movement for 10 business days, contact us and we will open an investigation with the carrier.

7. Incorrect or undeliverable addresses

Please check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; an additional shipping fee may apply.

8. Questions

Contact us at support@plumbworx.shop or +44 7166004573 for any delivery question.