Privacy Policy

This site is operated by PLUMBWORX PLUMBING & HEATING LIMITED(“Plumbworx”, “we”, “us”), Company No. 05083101, registered at 100 Queen Street, Newton Abbot, England, TQ12 2EU, United Kingdom. We are the data controller for personal data processed through plumbworx.shop. For any privacy question, email support@plumbworx.shop.

• Order details: name, email, shipping address, items ordered and order value.
• Payment confirmation: our payment providers (Stripe and PayPal) process your card or account details. We receive only a confirmation and the last digits / card type — we never store full card numbers.
• Enquiries: information you submit through our contact or bulk-quote forms.
• Technical data: basic device, browser and usage data needed to keep the site secure and working.

• To process and deliver your order (performance of a contract).
• To provide customer support and handle returns (contract / legitimate interests).
• To detect and prevent fraud and to meet legal duties (legal obligation / legitimate interests).
• To send service emails about your order (contract). We only send marketing email with your consent, and you can opt out at any time.

Card and wallet payments are handled by our payment partners on their own secure, PCI-DSS compliant platforms. When you pay, you may be redirected to or interact with Stripe or PayPal, who act as independent controllers for the payment data you give them. Please review their privacy notices for details of their processing.

We share data only with service providers who help us run the shop — payment processors, shipping carriers, and IT/hosting providers — under contracts that protect your data. We do not sell your personal information. We may disclose data where required by law.

Some providers may process data outside your country. Where data leaves the UK or EEA, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

We keep order records for as long as needed to fulfil the order and to meet accounting and legal requirements (typically up to 7 years for transaction records). Enquiry data is kept only as long as needed to handle your request.

If you are in the UK or EEA you may request access to, correction or deletion of your data, restrict or object to processing, and request data portability. To exercise any right, email support@plumbworx.shop. You also have the right to complain to your local data protection authority (in the UK, the Information Commissioner’s Office).

California residents may request disclosure of the categories of personal information we collect and ask us to delete it, and have the right not to be discriminated against for exercising these rights. We do not sell personal information. To make a request, contact support@plumbworx.shop.

We use only the cookies and local storage needed to run the site, such as remembering the contents of your cart. We do not use advertising tracking cookies. You can clear cookies and local storage in your browser at any time.