Privacy Policy

1. Information we collect

• Order and contact details — name, email, shipping and billing address, and phone number you provide at checkout or via our forms.
• Payment information — processed directly by our payment providers (Stripe and PayPal). We do not store full card numbers on our servers.
• Usage data — basic analytics such as pages viewed and device type, used to keep the store working and improve it.

2. How we use your information

• To process and ship your orders and send order updates.
• To respond to enquiries sent through our contact and trade forms.
• To prevent fraud and meet our legal and accounting obligations.
• To send marketing emails only where you have opted in; you can unsubscribe at any time.

3. Legal bases (UK & EU GDPR)

We rely on contract performance (to fulfil orders), legitimate interests (to secure and improve the store), legal obligation (tax and accounting) and consent (optional marketing).

4. Sharing your data

We share data only with service providers who help us run the store — payment processors (Stripe, PayPal), shipping carriers and email providers — under contracts that require them to protect your data. We never sell your personal information.

5. International transfers

Some providers process data outside the UK/EU. Where they do, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. Data retention

We keep order records for as long as needed to provide the service and to meet legal and tax requirements, then delete or anonymise them.

7. Your rights

• Access, correct or delete your personal data.
• Object to or restrict certain processing, and withdraw consent for marketing.
• Request a copy of your data in a portable format.
• California residents (CCPA): the right to know, delete and opt out of the sale of personal information — we do not sell personal information.

To exercise any right, email support@plumbworx.shop. You may also complain to the UK Information Commissioner’s Office (ICO).

8. Cookies

We use essential cookies to run the cart and checkout, and optional analytics cookies to understand usage. You can control cookies through your browser settings.

9. Changes

We may update this policy from time to time. The “last updated” date above shows the current version.